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Privacy Policy

Last updated: 5 November 2026

This policy explains how VASTZONE (a proprietorship business) (“Wanexo”, “we”) handles personal data when you visit our website, sign up for or use the Wanexo business software (the “Service”), or receive messages sent by a business that uses Wanexo.

1. Who is responsible

For information about your own account and our website, Wanexo decides how it is used. For information a business puts into Wanexo about its customers, staff and suppliers (for example names, phone numbers, bills, bookings, reviews and WhatsApp conversations), that business is responsible, and Wanexo processes it on the business’s behalf and only on its instructions. If you are a customer of a business that uses Wanexo, please contact that business first about your data; we will help it respond.

2. What we collect

  • Account details: your name, e-mail, phone number, password (stored only as a secure hash), business name and type, and your team members’ details.
  • Business data you enter: customers, products, bills, payments, stock, bookings, expenses, reviews, pages and messages, as needed to provide the Service.
  • WhatsApp data: when a business connects WhatsApp, the messages it sends and receives, their delivery status, message templates, and its customers’ messaging consent and opt-outs. Access tokens are stored encrypted.
  • Demo and contact requests: the details you give in our forms.
  • Technical data: sign-in records, device and browser information, and security logs. Public page visits are counted using a one-way daily hash, not stored IP addresses.
  • Payment information: invoices and payment references for your subscription and wallet. We do not store card numbers.

3. How we use it

  • To provide, secure and support the Service, including sending messages a business asks us to send.
  • To bill for subscriptions and WhatsApp usage, and to keep the records the law requires.
  • To contact you about your account, service changes, and (if you asked for it) a demo.
  • To prevent fraud and abuse, and to meet legal obligations.

We do not sell personal data, and we do not use businesses’ customer data for our own marketing.

4. WhatsApp and Meta

Wanexo connects to the WhatsApp Business Platform operated by Meta. When a business sends or receives WhatsApp messages through Wanexo, message content and phone numbers pass through Meta’s systems under Meta’s terms and privacy policy. Businesses must have their customers’ permission before sending them marketing messages; Wanexo records that consent and honours opt-outs (for example a “STOP” reply) immediately. We use data received from Meta only to provide the messaging features the business has turned on, and not for advertising.

5. Who we share data with

  • Service providers that host, secure, e-mail and process data for us, under contracts that protect it.
  • Meta (WhatsApp), payment and other integrations, only when the business turns them on.
  • Authorities, where the law requires it.

6. How long we keep data

We keep data while your account is active and as long as needed afterwards to meet legal, tax and accounting obligations (for example, issued invoices are kept for the period the law requires). After that we delete or anonymise it. See Data deletion.

7. Security

Each business’s data is kept separate from every other business. We use encryption in transit, encrypted storage of secrets, role-based access, sign-in protections and audit logs. No system is perfectly secure; we will notify affected users and authorities of a data breach as the law requires.

8. Your rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you can ask to access, correct, update or erase your personal data, withdraw consent, nominate a person to act for you, and raise a grievance. Write to us using the details below; we will respond within the time the law allows.

9. Cookies

We use essential cookies to keep you signed in and to protect forms against forgery, and the browser’s storage to remember your language. We do not use advertising cookies on the Service.

10. Children

The Service is for businesses and is not meant for children.

11. Changes

We will post changes here and, for significant changes, tell account owners by e-mail.

12. Contact and grievances

VASTZONE (a proprietorship business), A-29 Rajved Colony, Nayapura, Kolar Road, Bhopal, Madhya Pradesh 462042, India. E-mail: support@wanexo.example. Phone: +91 82692 97241.

Grievance Officer: Grievance Officer, support@wanexo.example.